About Us & Policies

About Us

Wishbook Info Services Pvt Ltd’s vision is to digitize the apparel / fashion production & sales information, enabling tools that lead to efficiency for traditional Apparel and Fashion Manufacturers, Distributors & Retailers. Our learnings come from years of technology / product development & running traditional textile manufacturing & e-Commerce companies.

Wishbook Catalog App allows managing the complete B2B sales process – from from Manufacturers to Distributors / Wholesalers to Retailers, including sharing of catalogs, orders and order status, accounts status and sales force management.

Contact Us

Wishbook Info Services Pvt Ltd 
604, 21st Century Building
Ring Road, Surat, Gujarat 395002
Email: contact@wishbooks.io
Phone No: +91 261 6718989, +91 99786 18989

Products & Services

Product Offering

WishBook key product offering is a B2B Catalog / Sales App, which does digital catalog sharing from manufacturers to distributors to wholesalers to retailers, and enables salespersons to show catalogs, take orders & file daily reports. This mobile & web app will replace the printed catalog books that are expensive & slow to share. Faster feedback on the styles & their movement will allow the manufacturer to better plan repeat production.

Key components of the B2B Catalog / Sales App are:

  1. Relationships between Merchants or Users, as Buyers and Suppliers.
  2. Sharing of Catalog releases, with differential pricing and availability.
  3. Placing Sales or Purchase Orders, with the Seller updates on the Orders.
  4. Payment statuses and reminders.
  5. Salesperson management and reporting.
  6. Counter or Shop-in-shop inventory management.
  7. Integrations with various Accounting and Product Lifecycle management softwares.

Additional Wishbook product is Refer Textile App.


Download, installation and registration on any Wishbook app / product is free for all users. Currently, Wishbook does not charge any fees for using any the Mobile Application, Web Application or the Platform. Wishbook plans to bring in a subscription based pricing to the Users – however, this will communicated in advance. Wishbook reserves the right to change its Fee Policy from time to time, introduce new services and modify some or all of the existing services offered by it. Changes to the Fee Policy shall be posted on the Website and the Mobile application, and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Wishbook Infoservices Private Limited.

Terms of Use

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.wishbooks.io & within the Wishbook B2B Catalog / Sales mobile application.

The domain wishbooks.io & Wishbook B2B Catalog / Sales mobile application (hereinafter collectively referred to as “App“) is owned by Wishbook Infoservices Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at 1010 Anupam textile market, Ring Road, Surat – 395002 (hereinafter referred to as “Wishbook“).

Users (hereinafter referred to as “Merchants” or just as “You” or “Your”) use of the App and services and tools are governed by the following terms and conditions (“Terms of Use”). Merchants may more specifically referred to as a “Buyer” or a “Seller” based on the context of a transaction. By mere use of the App, Merchants shall be contracting with Wishbook and these terms and conditions including the policies constitute Your binding obligations.

Wishbook reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms & Conditions, at any time without any prior written notice to the Merchants.  Its is your responsibility to review these periodically. Your continued use of the App following the posting of changes will mean acceptance of the revisions. As long as you comply with these Terms of Use, you are granted a personal, non-exclusive, non-transferable, limited privilege to enter and use the App.

Membership Eligibility

Use of the App is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the App. If you are a minor i.e. under the age of 18 years, you shall not register and shall not transact on or use the App. As a minor if you wish to use or transact on App, such use or transaction may be made by your legal guardian or parents. Wishbook reserves the right to terminate your membership and / or refuse to provide you with access to the App if it is brought to Wishbook’s notice or if it is discovered that you are under the age of 18 years.

Your Account and Registration Obligations

You are responsible for confidentiality of your Username and Password, and all activities occurring under them. If you provide any information that is untrue, inaccurate, not current or incomplete or Wishbook has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, Wishbook shall have the right to indefinitely suspend or terminate or block access of your membership or the App.


You agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. This may include, but not be limited to SMS, Email, InApp notifications, WhatsApp & phone calls.

Platform for Transaction and Communication

The App is platform that Merchants use to communicate & transact with each other. Wishbook is not and cannot be a party to or control in any manner any transaction between the Users.



  1. All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitation price, shipping or transportation costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. .
  2. Placement of order by a Buyer with Seller on the Website is an offer to buy the product(s) in the order by the Buyer to the Seller and it shall not be construed as Seller’s acceptance of Buyer’s offer to buy the product(s) ordered. The Seller retains the right to cancel any such order placed by the Buyer, at its sole discretion and the Buyer shall be intimated of the same.
  3. Wishbook does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the App. Wishbook does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the App, and accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
  4. Wishbook is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers, and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.
  5. Wishbook does not at any point of time during any transaction between Buyer and Seller on the Website come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer.
  6. You release and indemnify Wishbook and/or any of its officers and representatives from any cost, damage, liability or other consequence of any actions of the Users of the App.

Privacy Policy

Wishbook values the privacy of your information, and has a detailed Privacy policy in this regard [here].

Returns, Cancellation and Refund Policy

  1. For transactions wherein payment happens from the Buyer to the Seller directly and not through Wishbook, cancellation or return and subsequent refund must be dealt with directly between the Buyer and the Seller.
  2. For transactions wherein the payment has happened through Wishbook App, Wishbook releases the payment to the Seller on one of the following conditions:
    • Sharing of the proof of dispatch and delivery and the confirmation of Receipt from the Buyer, or
    • Both Buyer and Seller confirm the Completion of the transaction.
    • Once payment through Wishbook is released, subsequent returns, cancellations or refunds are handled directly between the Buyer and the Seller, as per their agreed on contractual terms.
  3. If an order, paid via net banking/credit/debit card on the Wishbook App, is cancelled by the buyer or the supplier before dispatch, then the full refund will be made to the buyer within 3 working days.
  4. Refund will be made into your PayTM or Bank Account.
  5. Any dispute between the buyer & seller to be handled between them directly
  6. Wishbook does not take liability for discrepancy in seller’s products – both in quality and quantity – and buyer’s credit/post-paid payments
  7. Wishbook is not responsible for Sales Return, if any from the Buyer to the Seller.
  8. Easy returns are valid for single piece orders only.
  9. For full catalog orders, returns requests will be taken up by Wishbook’s Quality Team for approval based on the concerns of the buyer. Any valid concern such as (but not limited to) manufacturing defect, wrong design/ size/ colour will be checked by the Quality team.
  10. Buyer may be asked to share the images of received Product(s) for validation.
  11. Return requests for both single and full catalog/set orders must be raised within 3 days of delivery.
  12. The decision taken by the Quality team will be final.

Shipping Policy and Logistics Partners

  1. Transportation Service Provider or Logistics Partner for transport of goods from the Seller to the Buyer is mutually agreed upon both parties during the placing of the order, with the preferred Logistics partner mentioned by the Buyer while placing the order.
  2. Seller is expected to honor the preferred logistic partner stated, or communicate back to the Buyer if it can’t.
  3. If the Buyer selects ‘Wishbook Shipping Partner’ option for shipment of order, the shipment will be delivered by Wishbook Shipping partner.
  4. When Wishbook shipping partner is selected, delivery pincode will be validated. If the location is deliverable, shipping amount will be displayed and added to the total order value.
  5. Any shipping or transportation cost is borne by the Buyer and maybe prepaid at the time of the order or payment, or at the time of the receipt of the shipment, unless otherwise agreed on otherwise between the Buyer & the Seller.

Payment Partners

  1. As a Buyer, you understand that upon initiating an order, you are entering into a legally binding and enforceable contract with the Seller to purchase the products and /or services from the Seller using the Payment Facility, and You shall pay the Transaction Price through any of the supported Payment options.
  2. Orders placed on Wishbook App maybe Prepaid or Postpaid. Seller may offer differential pricing or discounts on both types of orders – and Buyer on placing the order mentions the Payment option he’s using.
  3. Payment options for both Prepaid or Postpaid orders may include any of the integrated digital payment gateway or wallet, NEFT, Account transfer, Cash, Cheque or any of the payment option agreed between the Buyer and the Seller directly. Some of the Payment methods may directly be integrated into the Wishbook App through the Application Programming Interface (API).
  4. In the case of integrated Payment method, the Payment is temporarily held by Wishbook and released on the proof of dispatch by the Seller and receipt confirmation by the Buyer – or other cases – as elaborated in the section on “Returns, Cancellations and Return Policy”.
  5. In the case of non-integrated Payment method, irrespective of Prepaid or Postpaid orders, the Buyer is expected to submit Payment details on the App, and Seller is expected to confirm receipt on the App.
  6. Once the Payment is released by Wishbook incase of an integrated Payment method or in all cases of a non-integrated Payment method, any disputes between the Buyer and Seller must be resolved between them directly.
  7. Wishbook reserves the right to impose limits on the number of Transactions or Transaction Price which Wishbook may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.
  8. Wishbook reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with Wishbook or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
  9. Wishbook may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay Transaction Price from the Buyer for security or other reasons at the discretion of Wishbook. As a result of such check if Wishbook is not satisfied with the credibility of the Buyer or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / Buyers commitment to pay Transaction Price.
  10. The Buyer and Seller acknowledge that Wishbook will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of Wishbook.
  11. Payment reminders or other notifications may be sent by the App to the Buyer or Sellers programmatically or manually through email, SMS, phone or any other medium to ensure smooth working of the Wishbook transaction. By implicitly registering on App, the Merchants – both Buyers and Sellers agree to receipt these notifications and messages.

User Obligations

You agree, undertake and confirm that Your use of Website shall be strictly governed by the following binding principles:

  1. You shall not host, display, upload, modify, publish, transmit, update or share any information which:
    1. belongs to another person and to which You does not have any right to;
    2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
    3. is misleading in any way;
    4. is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
    5. harasses or advocates harassment of another person;
    6. involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;
    7. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
    8. infringes upon or violates any third party’s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity];
    9. promotes an illegal or unauthorized copy of another person’s copyrighted work (see “Copyright complaint” below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
    10. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
    11. provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
    12. provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
    13. contains video, photographs, or images of another person (with a minor or an adult).
    14. tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins,friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
    15. engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of “virtual” products related to the Website;
    16. solicits gambling or engages in any gambling activity;
    17. interferes with another User’s use of the App;
    18. refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the App or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use;
    19. harms anyone in any way;
    20. infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
    21. violates any law for the time being in force;
    22. deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing innature;
    23. impersonates another person;
    24. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
    25. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
    26. shall not be false, inaccurate or misleading;
    27. shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
  2. You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the App or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the App.
  3. You shall not attempt to gain unauthorized access to any portion or feature of the App, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password “mining” or any other illegitimate means.
  4. You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website.
  5. You shall not make any negative, denigrating or defamatory statement(s) or comments) about Wishbook or otherwise tarnish or dilute any Wishbook’s trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us.
  6. You may not use the App or any content for any purpose that is unlawful or prohibited.
  7. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
  8. Solely to enable Us to use the information You supply Us with, so that we are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to Your Information. We will only use Your information in accordance with the Terms of Use and Privacy Policy applicable to use of the Website.
  9. You undertake that all information you provide to Wishbook shall be accurate in all respects. You shall not exaggerate or overemphasize the attributes of such products or services so as to mislead other Users in any manner.
  10. You shall not engage in advertising to, or solicitation of, other Users of the App to buy or sell any products or services, including, but not limited to,products or services related to that being displayed on the Website or related to us.
  11. You shall not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software”); modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by Company or authorized within the Services); use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third; or remove any proprietary notices or labels.
  12. It is possible that other users may post or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Website, and that the recipient may use such information to harass or injure You. We does not approve of such unauthorized uses, but by using the App you acknowledge and agree that We are not responsible for any of these actions or their implications.
  13. We reserve the right, but has no obligation, to monitor the materials posted on the Website. Wishbook shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use.
  14. Wishbook shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally.


  1. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, “Content”), is a third party user generated content and Wishbook has no control over such third party user generated content as Wishbook is merely an intermediary for the purposes of this Terms of Use.
  2. While Wishbook will attempt to control the content, it cannot take responsibility or control the information provided by other Users which is made available on the App. You may find other Merchant’s information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the App or the Website. Please note that there could be risks in dealing with underage persons or people acting under false pretense.
  3. Specifically, the Blacklisted party feature on one of the Wishbook products is also information generated and added by the Users, and Wishbook is not liable for the correctness of the information. Wishbook is further indemnified from any liability from any inaccuracies in this information, or any results of the users acting on this information.
  4. The Buyer and Seller acknowledge that Wishbook is merely a platform to facilitate transactions between the Buyer and Seller, but the actual contractual obligations are between them. Wishbook is not a party to the transaction, and is thus not liable for any delay, cancellation, fraud or misappropriation on behalf of either the Buyer or the Seller.
  5. All the materials and products (including but not limited to software) and services, included on or otherwise made available to You through Wishbook are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing.
  6. Wishbook does not warrant that:
    1. This App will be will be constantly available, or available at all. Wishook shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Implementation Services in a professional and workmanlike manner. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Company or by third-party providers, or because of other causes beyond Company’s reasonable control, but Company shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. However, Company does not warrant that the Services will be uninterrupted or error free.
    2. The information on this App is complete, true, accurate or non-misleading.
  7. Pricing on any product(s) as is reflected on the App may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected and in such an event seller may cancel such your order(s).

Intellectual Property Rights

Copyright and other Intellectual Property of any designs, images, creatives, text or material posted on the App is the sole and exclusive property of third parties. Seller represents and warrants that Sellers are authorized by such third parties to upload these and sell the shown products or merchandise. Intellectual Property Rights for the purpose of this Terms of Use shall always mean and include copyrights whether registered or not, patents including rights of filing patents, trademarks, trade names, trade dresses, house marks, collective marks, associate marks and the right to register them, designs both industrial and layout, geographical indicators, moral rights, broadcasting rights, displaying rights, distribution rights, selling rights, abridged rights, translating rights, reproducing rights, performing rights, communicating rights, adapting rights, circulating rights, protected rights, joint rights, reciprocating rights, infringement rights. You shall promptly notify Us in writing upon your discovery of any unauthorized use or infringement.

Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Surat.

Grievance officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Arvind Saraf
Wishbook infoservices Pvt Ltd
604, 21st Century Building
Ring Road, Surat – 395002
Phone: +91 0261 67 18989
Email: grievances@wishbooks.io
Time: Mon – Sat (10:00 – 20:00)